Classes and courses
Classes and courses are payable in full in advance of the start of each block or course. Missed classes cannot be refunded. You are welcome to make up the session in another class within the same term, subject to availability. Online classes and courses are subject to the same terms. Online classes and courses are non-refundable after the start date – please ensure you have selected the correct course by asking any questions beforehand.
One to one and physiotherapy appointments.
If you need to cancel an occasional appointment, please give 48 hours notice and you will not be charged. Sessions cancelled with less than 48 hours notice will be fully payable. Likewise, if you do not attend a session and do not let me know, the full session fee will be payable. If I am unwell or unable to attend the appointment for any other reason, I will contact you as soon as possible and no fee will be payable. I will notify you in advance of holiday periods.
Contact between sessions
If you need to contact me between sessions, my preferred method is email. I cannot provide individual advice about injuries without a full and proper assessment. This is for my own professional protection, as well as your wellbeing. Exceptions to this are for physiotherapy patients or one-to-one clients whom I have assessed and have made a prior arrangement as part of their therapy package.
Please be aware that if you contact me via text message your name and number will appear in my log of messages.
All emails are retained in the logs of internet service providers, so please be aware of what you share over email.
All the information you share with me is treated with respect and discretion.
During group classes (including group video call) I may openly advise you that certain exercises are not suitable, offer modifications relevant to your particular condition or indicate to you exercises which are likely to be particularly beneficial for you. I always do my best to remain discreet in these instances. I begin each class asking the group if there are any issues I need to be aware of. The onus is on individual clients to approach me in confidence or via email prior to the class if they prefer to keep this information confidential.
I don’t routinely share personal information with any third parties. If you were to become unwell during a class, I may then share your information with any attending emergency services, or with your GP if that is more appropriate. If necessary I would also inform the emergency contact person that you have given me on your registration form. Similarly, if I had any concerns about you that you might harm yourself or others, I would be legally obliged to share that information with relevant health and social care providers. I would always try to discuss this with you and seek your consent prior to breaching confidentiality, but there may be circumstances where this is not possible.