Terms and Conditions

Cancellation Policies

Classes

Classes are payable in full in advance of the start of each block or course. Missed classes cannot be refunded. You are welcome to make up the session in another class within the same term, subject to availability.

One to one and physiotherapy appointments. 

If you need to cancel an occasional appointment, please give 48 hours notice and you will not be charged. Sessions cancelled with less than 48 hours notice will be fully payable. Likewise, if you do not attend a session and do not let me know, the full session fee will be payable. If I am unwell or unable to attend the appointment for any other reason, I will contact you as soon as possible and no fee will be payable. I will notify you in advance of holiday periods.

Communication Policies

Contact between sessions

If you need to contact me between sessions, my preferred method is email. I cannot provide individual advice about injuries without a full and proper assessment. This is for my own professional protection, as well as your wellbeing. Exceptions to this are for physiotherapy patients or one-to-one clients whom I have assessed and have made a prior arrangement as part of their therapy package.

Digital communication

Please be aware that if you contact me via text message your name and number will appear in my log of messages. 

All emails are retained in the logs of internet service providers, so please be aware of what you share over email. 

Electronic payments: Details of payments made via bank transfer or Paypal will appear on my bank or Paypal statements. This includes only your name and the amount transferred. This information in needed to maintain adequate financial records for my business. Paypal’s privacy policy can be viewed here:

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Confidentiality

All the information you share with me is treated with respect and discretion. 

Personal data disclosed with the registration forms or physiotherapy assessment are confidential and treated as such – please see my Privacy Policy below for more information about how and why I manage your data.

During group classes I may openly advise you that certain exercises are not suitable, offer modifications relevant to your particular condition or indicate to you exercises which are likely to be particularly beneficial for you. I always do my best to remain discreet in these instances. I begin each class asking the group if there are any issues I need to be aware of. The onus is on individual clients to approach me in confidence or via email prior to the class if they prefer to keep this information confidential. 

I don’t routinely share personal information with any third parties. If you were to become unwell during a class, I may then share your information with any attending emergency services, or with your GP if that is more appropriate. If necessary I would also inform the emergency contact person that you have given me on your registration form. Similarly, if I had any concerns about you that you might harm yourself or others, I would be legally obliged to share that information with relevant health and social care providers. I would always try to discuss this with you and seek your consent prior to breaching confidentiality, but there may be circumstances where this is not possible.